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    ADM Policy

    AIR PEACE LIMITED AGENCY DEBIT MEMO (ADM) POLICY

    In compliance with IATA Resolution 850m, Air Peace Limited hereby publishes its Agency Debit Memo (ADM) Policy for all travel agents. It is expected that you are familiar with these practices therefore we seek your support and cooperation to effectively implement our policy on Agent Debit Memos (ADMs).

    This policy applies to all Global Distribution System (GDS) and other booking platform subscribers including travel agents and any person or entity accessing Air Peace Limited inventory. The purpose of this document is to make clear and transparent as many circumstances under which ADMs will be raised.

    It is the responsibility of the Global Distribution System (GDS) and other booking platform subscribers to ensure that all of its employees, agents and contractors, in all of its locations are aware of this policy.

    This policy is applicable to anyone selling Air Peace Limited inventory; and whilst the scope of the audit is not exhaustive, it will be applied to what is mentioned in the schedule below.

    Introduction

    ADMs are a legitimate accounting tool being used by the Airlines to collect amounts or make adjustments to travel agent transactions related to the issuance and use of Traffic Document however it also has other uses.

    IATA Resolution 824 states obligations of Travel Agents in relation to compliances with Airline regulations. Air Peace Limited reserves the right to revise the amount and amend the ADMs issuance process. Unless the agent produces credible evidence, the agent owes the Airlines the amount shown on the ADM.

    1. ADM ISSUANCE PROCESS
      1. ADMs will be raised and issued via the BSPlink/ (Airline Reporting Corporation) and in line with IATA stipulations.
      2. To cover the cost of the audit process, Air Peace Limited will levy for each ADM an administration fee of USD 15.00 (or equivalent amount in local currency). This charge will be reversed only upon full acceptance of the dispute for wrong ADM issuance by Air Peace Limited.
      3. Air Peace Limited reserves the right to revise administration fee with or without prior notification.
      4. Air Peace Limited will endeavour to provide enough supporting information on any ADM to ensure it is detailed enough about the reason a charge is being raised.
      5. ADM will be raised for all values.
      6. If Air Peace Limited raises an ADM for non-compliance with fare rules, the general principle applied is to raise the fare to the next applicable fare.
      7. Daily monitoring of ADMs through BSPlink/ (Airline Reporting Corporation) is highly recommended to travel agents.
      8. For the Revenue Integrity function, any grievous abuse identified from any travel agent may lead to immediate blocking.
    2. ADM DISPUTES & ADMINISTRATIVE COLLECTION
      1. The applicable Administration fee will be applied for all the ADMs to
        be raised, which will be included in the respective ADM itself.
      2. Agents shall dispute the ADMs in the respective BSPlink within a
        maximum period of 15 days or as per the time limit assigned by the
        local BSP whichever is earlier.
      3. All correspondence in respect of disputes must be directly
        corresponded on the communication details mentioned on the ADM. If
        Disputes are accepted by Air Peace Limited all fees and charges
        associated with such ADM’s will be reversed with an ACM in the
        respective BSPlinks.
      4. Agents when disputing ADM must provide supporting documentation.
      5. No dispute shall be entertained by Air Peace Limited whose billed
        date is more than 60 days old.
      6. The contact details of persons with whom correspondence can be
        initiated will be available in the respective ADMs of the BSPlinks.
      7. The dispute period of all Manual ADMs should be within 15 Days from the submission date. All disputes submitted by agents to Air Peace
        Limited must be supported with relevant supporting documents.
      8. Air Peace Limited expects travel agents not to dispute an ADM where
        the reason is valid and evidence to the contrary is not available
        and to raise all disputes as per applicable BSP/guidelines. If the
        dispute is invalid or evidence to the contrary is not available,
        administration fee of USD 15.00 per ADM will be applicable.
    3. Travel Agents’ Responsibility: The Travel Agent’s obligations are described in IATA Resolution 824.
    4. Airline’s Responsibility: Provide as much information and detail about why a charge is being made to ensure its accuracy and minimize irregularities in issuing/managing tickets through audits.
    5. If the ADM penalty charges relate to a GDS or other platform error, the
      Agent should seek reimbursement of associated costs directly from the
      GDS.

    CONTACT AND INFORMATION DETAILS

    All ADM disputes/requests for supporting/additional information should be addressed to the below mentioned email ID.

    Email ID: ADMACM@wordpress-1321370-4861024.cloudwaysapps.com

    The airline contact details provided in the ADM should not be used for any dispute communications.

    Your cooperation is requested to use the Global Distribution System (GDS) and any other booking platform engaged.

    AGENCY DEBIT MEMO (ADM) SCHEDULE

    Air Peace Limited reserves the right to hold the travel agent responsible and liable for any losses and damages due to violation of this policy.

    This Schedule defines different violations or non-compliance practices which will result in the issuance of ADM.

    These violations include but are not limited to the following:

    ADM REASON

    SCOPE OF AUDIT

    OUTCOME

    PENALTY

    Audit checks

     

    Air Peace Limited shall have the right to audit all booking
    transaction to identify non-compliant booking practices and reserves the
    right to issue ADMs to recover excessive Global Distribution System (GDS) or
    any other platforms cost wastage. If the non-compliant activity is continued
    by a travel agent, Air Peace Limited reserves the right to take additional
    action up to and including restricting that agency’s access through the
    specific Global Distribution System (GDS) or any other platforms which was
    used by the agency to abuse the Airline’s inventory.
    It is expressly understood that the principles, rules, and instructions set
    forth above are in addition to the rights of each Carrier.

     

    Debit will be raised to Travel Agency

    Entire value of the ticket (violated sector).

    Back to back ticketing / out of sequence used

     

    The issuance or use of coupons from two or more tickets issued
    at round trip fares or the combination of two or more round trip fares end to
    end on the same ticket, for the purpose of circumventing applicable tariff
    rules, such as advance purchase and minimum stay requirements.

     

    Debit will be raised to Travel Agency

    Fixed amount of USD100 per direction per passenger.

    Cross border ticketing

    Ticket issuance in such a way it appears that the travel
    commences in a different country than is actually the case or containing
    flight segments not intended for use.

    Debit will be raised to Travel Agency

    Fare difference between fare purchased and the actual travel
    commences.

     

    Fare violation for tickets issued with open/request status

    Issuing tickets on request status where confirmed reservation is
    required.

    Debit will be raised to Travel Agency

    Fare difference to first higher fare where Wait List (WL) is
    permitted

    Fare/sales violation

    Adhere to all ticketing and fare rules, ensure that the booking
    is either ticketed or cancelled prior to the expiry of the ticketing time
    limit. Air Peace Limited reserves the right to use an automatic program to
    cancel segments when ticketing has not occurred within the ticketing time
    limit.

    Debit will be raised to Travel Agency

    Fare/tax/ commission difference.

    Reissue/Rerouting violation

    Violation of the conditions for reissued or rerouting documents

    Debit will be raised to Travel Agency

    Fare/tax/ commission difference.

    Travel audit

    Validation on flown coupon vs. ticketed coupon (e.g. comparison
    between Reservation Booking Designator (RBD) on both coupons, flight
    number/flight date mismatch, ticketed vs. flown routing, collection).

     

    Debit will be raised to Travel Agency

    Fare difference between flown Reservation Booking Designator
    (RBD) to ticketed Reservation Booking Designator (RBD).

    Dupe PNRs/Segments

    Creating PNRs, segments, passive or active, or a combination of
    both, to meet Global Distribution System (GDS) or any other platforms
    productivity agreements is a breach of standard industry procedures. This
    includes the ticketing of duplicate space from one Global Distribution System
    (GDS) or any other platforms to another to fulfil booking requirements and
    gain Global Distribution System (GDS) or any other platforms incentives.

     

    Debit will be raised to Travel Agency

    Fixed amount USD300 per passenger.

    Duplicate segments

    It is not allowed to create impossible travelling itineraries in
    a single booking and or hold concurrent flights for the same travel period
    where it is not possible for passenger to travel simultaneously.

    Debit will be raised to Travel Agency

    A premium of USD 100 will be charged per dupe segment and per
    excess churn block.  ADM to be raised for Global Distribution System
    (GDS) or any other platforms misuse only when the charges are equal to or
    exceed $50 across the audit period. The amount is subject to revision.

    Excessive Churning

     

    Excessive and repeated booking and cancelling of space is often
    done to:


    • Cancelling and/or rebooking the same flight, class, date or route to
    circumvent the fare rule
    • Achieving the Global Distribution System (GDS) or any other platforms productivity
    targets.

     

    Debit will be raised to Travel Agency

    A premium of USD 100 will be charged per dupe segment and per
    excess churn block. 

    Illegal class mix

     

    A booking made with an illegal combination of classes in order
    to secure space that is not then ticketed at the correct price or Combination
    of negotiated space (G class) with free sale inventory within one O&D
    without authorisation.

    Debit will be raised to Travel Agency

    Fare difference to first higher fare where mix class is
    permitted.

    Inactive bookings

     

    Changes to itinerary segment status resulting in inactive or
    non-productive segments require action at least 24 hours prior to departure.
    This includes cancelling ticketed or un-ticketed segments with a status code
    of UN, NO, HX, WK, WL, or WN.  Bookings affected by a schedule change,
    ticketing time limit action, flight cancellation or any other circumstance,
    are sent via notification directly to the original booking agents Global
    Distribution System (GDS) or any other platforms queue. This notification
    communicates the change and directs the booking agent to accept the changes
    in the passenger name record (PNR) and remove the inactive segments.

     

    Debit will be raised to Travel Agency

     

    A premium of USD 50 will be charged per dupe segment and per
    excess churn block. ADM to be raised for Global Distribution System
    (GDS) or any other platforms misuse only when the charges are equal to or
    exceed $50 across the audit period. The amount is subject to revision.

    Married Segments (Origin & Destination -O&D) violation

    Agents must never break married segments. This can occur even in
    scenarios where an IATA agent issues a ticket for a booking that has been
    created by a Non-IATA agent.

    Debit will be raised to Travel Agency

     

    An ADM will be raised for the fare difference between actual
    Origin/Destination O&D) pair used for booking and the O&D pair
    ticketed,.

     

    Other misuse

    Making bookings with fictitious names, false ticket numbers,
    invalid day of operation, reject overrides, invalid flight number, invalid
    city pair, invalid booking class, invalid open segment, invalid waitlist
    class, and fake names. Segments cancelled within 24 hours of departure if
    charged to airline will be recharged to agent.

    Debit will be raised to Travel Agency

    Fixed amount USD100 per passenger.

    Passive bookings

     

    An acceptable passive segment is entered into a Global
    Distribution System (GDS) for the purpose of ticketing. It must match an
    existing booking in Air Peace Limited internal reservation system. The use of
    mismatched segments to issue tickets is strictly prohibited.
    Industry standards require that passive segments be used “for the purpose of
    ticketing” only after a booking has been made in an airline inventory system.
    Air Peace Limited does not allow passive segments to be used for other reasons,
    including but limited to:


    •  Satisfying  Global Distribution System (Gds) productivity   requirements
    • Circumvent fare rules
    • Fulfil administrative function


    If a passive segment is rejected by Air Peace Limited then the passive
    segment should be cancelled immediately by the agent following complaint
    usage in order to avoid unnecessary fees to Air Peace Limited.

     

    Debit will be raised to Travel Agency

    Fixed amount of USD100 per direction per passenger.

    Refund violation

    Making false claims on documents for refund and or making
    duplicate refund claims. 

    Debit will be raised to Travel Agency

    Fare/tax/ commission difference

    Speculative bookings

     

    Holding on Airline’s inventory  when no definite passengers
    exists, in anticipation of possible sale or in higher classes that are
    released close to departure to make seats available in lower classes or
    repeatedly create waitlisted booking.

    Travel Agents are not to waitlist bookings.

     

    Debit will be raised to Travel Agency

    Fixed amount USD100 per passenger.

    Training/Test bookings

     

    Creating bookings for testing or training purposes using live
    inventory is not permitted.


    Test bookings should by no means be used for the purpose of itinerary
    pricing. Pricing transactions are available for all pricing requirements and
    it is the responsibility of the agency to provide its personnel the training
    necessary in order to foster the use of those transactions.

     

    Once identified, such booking is subject to automatic
    cancellation

    Debit memos of USD10 per passenger per segment will then be
    raised against travel agencies found in violation alongside the full fare
    amount, should the travel date be exceeded

    Use of robotic macros/scripts

    Use of robotic macros/scripts to perform availability functions
    within Global Distribution System (GDS).

    Debit will be raised to Travel Agency

    Fixed amount of USD10 per hit.

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